Shipping & Delivery
Our estimated Delivery time=Processing Time + Shipping Time. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.Processing Time
- Processing time differs from product to product, with the average estimated, some popular styles can be shipped out in 3-5 working days, while engraved or custom orders may take up to 7-15 working days.
- Shipping to US:
- Free Shipping: 10-15 Working days
- Standard Shipping: 7-11 Working days
- Express Shipping: 2-4 Working days
- We are pleased to offer free shipping on all items to United States – including Alaska and Hawaii. For faster shipping service, you can upgrade to one of our Expedited Shipping options.
- the time frame mentioned above doesn't include production time and account for delays caused by vendors or service and weather disruptions.
- Expedited Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Free Shipping method.
- Shipping times are estimates only and are not guaranteed. Deliveries may take longer, especially before holidays or due to weather, and shipping to Alaska and Hawaii takes additional business days.
- International Shipping
All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Asiley is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.
- Track your order
Once your order is placed, you will receive an order confirmation email. You can also log in to our website and track your order under "Account> My account> My orders"
Once your order is shipped, you will receive an email with tracking number. Here you can see how to track your order. If you require further tracking information, please contact us.
*Please note that when the carrier returns an Undeliverable package because of address problem to us, you will be charged for reshipping costs, if you require refund.
- Where does my order ship from?
Asiley has warehouses in California, China, and Dubai. Your items will be shipped from the nearest facility that stocks the item you ordered.